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How roullete protects your account and data

When you open an account with us, your registration details, transaction history, and payment information are held securely under clear legal terms.

Account security verifiedPayment data encryptedWithdrawal verification built inContact support directly
roullete How roullete protects your account and data
GET HELP WITH LEGAL QUESTIONS

How to reach us about your account or data

Team online

Live Chat

Available 24/7 via the in-lobby chat widget. Ask about your account status, transaction history, data requests, or privacy concerns. Our team responds in English and Indonesian language support.

Email Support

Send formal requests—data access, correction, deletion—to our legal support inbox. Include your account username and the specific detail you need. We respond within 5 business days.

Account Settings

Review and update your registered details directly in the Account menu under Profile. Changes take effect immediately for future transactions; past records remain unchanged for audit.

HOW WE HANDLE YOUR DATA

Security, retention and your rights explained

Data Encryption

All payments—deposits and withdrawals via DANA, OVO, GoPay, QRIS or bank transfer—are encrypted in transit and at rest. Account passwords are hashed; we never store them in plain text.

Withdrawal Verification

Every withdrawal request is cross-checked against your verified bank account on file. If your details do not match, the transaction is flagged for manual review before processing. This prevents fraud and protects your funds.

Transaction Retention

We keep deposit and withdrawal records for 7 years for financial compliance. Game activity (bets, results) is retained for 2 years. Account access logs are kept for 1 year for security audits.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Tracking pixels help us understand how you navigate the site. You can disable non-essential cookies in your browser settings.

Your Data Rights

Where local law permits, you can request access to all personal data we hold, ask us to correct errors, or request deletion of non-essential records. Submit requests via email or live chat with your account username.

Third-Party Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS, banks) to process your transaction. We do not sell or rent your personal information to marketing firms or advertisers.

Common legal questions from Indonesia players

Contact live chat or email support with your username and registered email. We verify your identity by asking for account details or a recent transaction. Once verified, we send a password reset link or unlock your account manually. Reset links expire after 30 minutes for security.

Yes, where local law permits. Email our support team with your account username and a request for a complete data export. We compile your registration details, deposit and withdrawal records, game history and communications within 10 business days, sent securely to your registered email.

After closure, we retain transaction records for 7 years for regulatory compliance. Your contact details and ID are kept for 2 years to prevent duplicate registration. Game history is deleted after 2 years. You can request early deletion of non-essential data where applicable.

If a withdrawal fails, funds return to your roullete account within 24 hours. If funds do not appear in your bank account after 48 hours, contact support with your withdrawal reference number. We investigate with the payment provider (DANA, OVO, GoPay, QRIS or your bank) and either reprocess or refund.

We do not sell or share your personal data with third parties for marketing. We share only essential information with payment processors to complete your transactions. We may use your email to send account notifications and policy updates; you can opt out of promotional emails in your settings.

Our fraud team reviews unusual patterns—rapid large deposits, withdrawn immediately, or transactions from new locations. If flagged, we may temporarily hold a withdrawal pending verification. We contact you via email or live chat to confirm the activity is yours before releasing funds.

You can update most profile details in Account Settings. Name and ID changes require verification; email support with a scan of updated government ID. Bank account changes take effect on your next withdrawal; past transactions remain linked to your original bank details for audit.