Reference

Privacy Policy for Your roullete Account

We keep your personal details, payment information, and account activity private and secure.

Account data encryptionPayment securityLocal compliance
roullete Privacy Policy for Your roullete Account
PRIVACY QUESTIONS

How to Contact Us About Your Privacy

Your privacy concerns matter to us. Reach out to our support team through any of these channels, and we'll respond to your data requests, questions about how we handle your information, or concerns about your account privacy as quickly as we can.

Team online

Live Chat

Open the chat window in your account lobby. Our team is available during support hours to answer privacy questions and help you access, update or request deletion of your personal data.

Email Support

Send a detailed message to our support inbox. Include your account username and a clear description of your privacy concern. We aim to respond within 48 hours on business days.

Account Settings

Visit your profile page to review and update your personal information, email address and contact preferences. Changes take effect immediately.

SECURITY & RETENTION

How We Secure Your Data and Keep It Safe

roullete uses industry-standard encryption to protect your personal details and payment information. Your account login is secured with a password and, where available, two-factor authentication.

Data Encryption

All personal and payment data transmitted between your device and our servers is encrypted using SSL/TLS protocols. This means your DANA, OVO, GoPay or QRIS details are never visible to unauthorized parties during transfer.

Password & Authentication

Your account password is hashed and stored securely. We recommend using a strong, unique password. Never share your login details or verification codes with anyone, including roullete staff.

Payment Processing

When you deposit or withdraw, your payment data goes directly to DANA, OVO, GoPay or QRIS processing systems. We store only confirmation records, not full payment card details, on our servers.

Third-Party Sharing

We share account data only with payment providers needed to complete your transactions, and with authorities where local law requires it. We never sell your data to advertisers or brokers.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. You can manage cookie settings in your browser; disabling them may limit some account features.

Data Retention & Deletion

We retain your data for the duration of your account plus a period needed for regulatory compliance. You can request deletion of non-essential data by contacting support; mandatory records are kept as required by law.

Frequently Asked Questions About roullete Privacy

Read these answers to understand your rights, how we handle your information, and what happens if your data is compromised.

Yes. Contact our support team via live chat or email with your account username and a formal request for your data. We will compile your personal information, account history, and transaction records into a document and send it to you within 10–15 business days, depending on the size of your account history.

We retain your data for up to two years after account closure to comply with local law and investigate disputes. After that period, we delete it from active systems. Some anonymized records may remain for statistical and fraud-prevention purposes, but they cannot be linked back to you.

We do not store your full payment details. When you deposit or withdraw, your transaction is processed directly by DANA, OVO, GoPay or QRIS. We keep only confirmation records and your registered account number. Full payment data remains with your chosen provider.

If we detect suspicious login attempts or account changes, we freeze the account immediately and contact you via your registered email or phone number. We will guide you to reset your password and review your recent activity. If fraud occurred, we work with payment providers and local authorities to investigate and recover funds where possible.

Yes. Adjust cookie settings in your browser to limit tracking cookies; essential cookies for account security cannot be disabled. To stop promotional emails, visit your account settings and uncheck marketing notifications. You'll still receive service alerts about account activity and security.

No. roullete operates independently. We do not share your personal data with other platforms or operators. Your information is used solely to run your account, process payments, prevent fraud, and comply with Indonesian regulations where applicable.

Log into your account, navigate to Profile Settings, and select Update Personal Information. Enter your new address or phone number and confirm the change. The update takes effect immediately and is used for withdrawal verification and account recovery if you lose access.