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Our Terms & Conditions: What You Need to Know

When you open an account with roullete, you're entering into an agreement that protects both your account and our platform.

Account accessPayment and withdrawal rulesData and privacy handling
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roullete Our Terms & Conditions: What You Need to Know
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How to Reach Us About These Terms

We keep our support channels open so you can reach us about account rules, payment questions or any concerns about your rights under these terms. Contact us via email, live chat during lobby hours, or through the account settings menu where you can send a secure message.

Team online

Email Support

Send questions about account rules or payment policies to [email protected]. Responses arrive within 24 hours. Include your account email and a description of what you need clarified.

Live Chat

Chat with our team inside the lobby during 08:00 to 00:00 Indonesia time daily. Live chat is fastest for urgent account access or payment verification questions.

Account Messages

Head to Account Settings > Messages to send a secure note directly to our compliance team. Use this for data requests or formal policy inquiries about your account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account is protected by encryption, and your payment information is never stored on our servers after a transaction clears.

Data Encryption

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment credentials are never stored; only transaction IDs and timestamps are kept for your records.

Cookie Policy

We use session cookies to keep you logged in and to store your game preferences. No third-party tracking cookies are placed. You can disable cookies in your browser; this may limit lobby functionality.

Account Verification

When you withdraw, we verify your identity by matching account details to your deposit method. Large withdrawals may require phone confirmation via SMS to the number linked to your account.

Data Retention

We keep transaction history, account emails and login logs for seven years to meet regulatory requirements. Non-essential personal data is deleted upon your request if you close your account.

Right to Access

You have the right to request a copy of all data we hold on your account. Email [email protected] with 'Data Subject Access Request' in the subject line. Responses come within 30 days.

Policy Changes

If we update these terms, we notify you via email and in-lobby announcement at least 14 days before the change takes effect. Continued play after the notice date means you accept the updated terms.

Questions About Your Account Terms

Players in Makassar and across Indonesia often ask the same questions about how our terms affect their account. Here are the answers to what matters most.

You can close your account anytime through Account Settings > Account Closure. Your balance must be zero; withdraw remaining funds first. Once closed, you cannot reopen the same account, but you can create a new one after 30 days. Closed account data is retained for seven years.

Deposits are encrypted and transmitted directly to our payment processor. roullete does not store your payment details after the transaction completes. Each deposit is logged on your account for verification. If a deposit fails, the amount is refunded to your original payment method within 48 hours.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear in 5 to 30 minutes after verification. Bank transfers take 1 to 3 business days. We may hold withdrawals under 48 hours for identity verification. Large withdrawals over Rp 5,000,000 require phone confirmation via SMS.

No. One person may hold only one active roullete account. Multiple accounts are a violation of our terms and will result in suspension of all linked accounts and forfeiture of balances. Account names, emails and payment methods must be unique per person.

We use your email, phone and account history to verify your identity, prevent fraud, and comply with payment processor and regulatory requirements. We never sell your data. Your game history and account balance are private unless you report a dispute or complaint.

Notify [email protected] immediately with your account email. We will freeze the account, review login history, and verify any unauthorized transactions. If fraud is confirmed, we investigate and may refund disputed amounts. Enable two-factor SMS verification in Account Settings to protect against unauthorized access.

These terms apply to all access methods — desktop, mobile browser and the roullete app. The app stores your session locally but uses the same encryption and security protocols. App users can update account details, withdraw funds and contact support directly from the app menu.

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